Accessibility
Accessible Parking
- Dedicated accessible parking bay directly next to the access ramp
- Wider than standard, allowing full opening of car doors and comfortable transfer
- Smooth, level tarmac surface
- Clearly marked and unobstructed
- Direct route to the ramped entrance — no kerbs or steps to negotiate
- If our accessible bay is occupied when you arrive, please let reception know — we'll do whatever we can to assist
Ramped, Step-Free Entrance
- Gently sloped access ramp compliant with accessibility standards
- Handrails on both sides for support
- Non-slip surface, safe in wet weather
- Direct route from the accessible parking bay to the ramp — no detours
- Automatic or wide-swing entrance door for easy passage
- Ramp width comfortable for standard, powered and larger mobility wheelchairs
Reception & Waiting Area
- Level, step-free flooring throughout
- Reception desk with a lowered section for wheelchair-height conversation
- Wheelchair-friendly seating layout with clear circulation paths
- Space to remain in your own wheelchair while waiting — no need to transfer
- Clear signage and good lighting throughout
Wheelchair-Accessible Consulting Rooms
- Wide doorways sized for standard and larger wheelchairs
- Space around the dental chair for wheelchair positioning
- Dental chairs that can be lowered for easier transfer where required
- Team trained in safe transfer techniques (and in leaving you in your own wheelchair when that's what you prefer)
- Adjustable overhead lighting and equipment
- Some patients prefer to stay in their own wheelchair throughout treatment; others transfer to the dental chair with support. Either option is fine — we'll ask what works best for you, and we'll never hurry that conversation.
Accessible Toilet Facilities
- Dedicated accessible toilet — spacious enough for wheelchair users and a carer
- Grab rails positioned to standard accessibility guidelines
- Emergency call cord if assistance is needed
- Level access from the corridor — no thresholds or steps
- Lowered basin and mirror suitable for seated use
- Well-lit and clearly signposted from the waiting area
Additional Support We Offer
- For patients with limited mobility (not necessarily wheelchair users):
- Slower-paced check-in and appointment flow if you need it
- Assistance getting to and from the chair
- Extra time for treatment — we never rush
- Frequent rest breaks during long procedures
- For patients with visual impairment:
- Verbal narration of each procedure step
- Braille signage where possible
- Support with paperwork on request
- Guide-dog friendly — bring your dog with you
- For patients with hearing impairment:
- Written communication for details of treatment where preferred
- Clear face-to-face speaking with attention to lip-reading needs
- Sign-language interpreter accommodated by prior arrangement
- For patients with cognitive or communication needs:
- Longer appointments with the same team member each time
- Visual aids and simplified explanations
- Coordination with carers and family members
- Advance-notice "quiet appointments" where sensory input is minimised
- For patients who use a companion, interpreter or carer::
- Additional seating in the consulting room for a companion
- Interpreters welcome to attend
- Extended consultation time if translation is needed
Please Let Us Know in Advance
- When booking, please let reception know about any accessibility needs or preferences. This isn't required — we accommodate walk-in patients too — but a heads-up lets us:
- Book you into the most suitable consulting room
- Allow appropriate appointment time
- Have the right team members briefed
- Ensure the accessible parking bay is clear when you arrive
- Prepare any specific equipment or adjustments in advance
- We treat accessibility information confidentially and only share it with the clinical team who need to know it to look after you well.
Everything You Need to Know
Frequently Asked Questions (FAQ)
Is the clinic really fully wheelchair-accessible?
Yes. We have accessible parking directly next to the ramp entrance, a step-free ramped entry, wide doorways, wheelchair-friendly reception, wheelchair-accessible consulting rooms and an accessible toilet with grab rails and an emergency call cord. We’re built to welcome you.
Do I need to transfer out of my wheelchair for treatment?
Not necessarily. Many patients prefer to stay in their own wheelchair throughout treatment, and our consulting rooms are designed to allow this. Others prefer to transfer to the dental chair — our team is trained in safe transfer, and we can lower the chair to help. Whatever works best for you is what we’ll do.
Can I bring a carer or companion with me?
Absolutely. Carers, family members, interpreters and companions are always welcome in the consulting room. There’s seating for them alongside you throughout your appointment.
Do you have an accessible toilet?
Yes — a dedicated accessible toilet with grab rails, wheelchair-friendly space for you and a carer, emergency call cord and level access from the corridor. Clearly signposted from the waiting area.
Are you guide-dog friendly?
Yes. Guide dogs and other assistance animals are always welcome. Just let reception know when you arrive so we can make sure your dog has a comfortable spot in the consulting room too.
What if I have limited mobility but don't use a wheelchair?
The same accessibility features (ramp, level access, wide doorways, accessible parking) work equally well for anyone with limited mobility — whether you use a walking frame, a stick, or simply move more slowly. We also allow more time for your appointment on request, so you never feel rushed.
Do you accept patients with special needs, dementia or cognitive difficulties?
Yes, warmly. We adapt our approach to communication, use visual aids and simplified explanations, coordinate closely with carers and family, and offer longer appointments where needed. If you or your loved one needs a “quiet” appointment with reduced sensory input, we can arrange that too.
Is there a lift or is everything on the ground floor?
All our clinical areas — reception, waiting area, consulting rooms and accessible toilet — are on the same level, reached step-free from the ramped entrance. There’s no need to use a lift or stairs at any point during your visit.
Do I need to tell you in advance about my accessibility needs?
It’s not required — but it helps. If you can mention your needs when booking, we can allocate the right consulting room, allow appropriate appointment time, brief the team and ensure the accessible parking bay is clear when you arrive.
Ready to Book Your Appointment?
Contact us today to schedule your visit and take the first step toward a healthier smile.